The AR Practitioner's Playbook
Contact Limits, Hours and Records: Conduct Rules to Configure in Debt Collection Software
31 October 2026 · 6 min read · For Accounts receivable teams, finance managers and controllers
Conduct expectations translate into settings. This post turns the principles behind Australian debt collection guidance into the specific switches an AR team should configure in debt collection software.
Settings to lock down
- Permitted contact hours, applied per channel and per time zone
- Maximum contacts per week and per channel
- Automatic pause when a dispute is raised
- Automatic pause when a promise to pay or plan is active
- Immediate suppression on payment or opt-out
- Mandatory sender identification on every outbound message
Records you must be able to produce
For any single debtor: every message sent, the channel, the timestamp, the content, who or what sent it, and every response. If you cannot produce that in minutes, you cannot answer a complaint credibly.
Scope reminder
Published ACCC and ASIC debt collection guidance is framed principally around individual debtors, and much B2B collection sits outside that frame. Treating these settings as a baseline regardless is a defensible position — confirm the wording you use publicly with your lawyer.
Where Chasyr fits
In Chasyr these are platform rules rather than campaign options, so a rushed configuration cannot switch off good conduct.
Conduct risk is managed with settings and records, not intentions. Configure them once in your debt collection software and audit them quarterly.
Part of Debt Collection Software for Accounts Teams: The Practitioner's Playbook.
Keep reading
This article is general information only and is not legal, financial, tax or accounting advice. Regulatory references are described as alignment objectives, not certifications or endorsements. Obtain advice from a qualified lawyer or accountant before acting. Chasyr is in closed alpha with a public launch targeted for Q4 2026.